Your privacy.
Our responsibility.

01 Introduction

This Privacy Policy explains how Moksha Wired ("we", "us" or "our") handles personal information in connection with mokshawired.com, our online store and related customer communications.

We aim to handle personal information responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

02 Information We Collect

The information we collect depends on how you interact with our store and which features you use. It may include:

• Contact details: such as your name, email address, telephone number and delivery or billing address when you provide them.
• Order information: such as products purchased, order history, delivery details and information needed to provide customer support.
• Payment-related information: payment status and transaction details made available to us by payment providers. Full payment card details may be handled directly by the relevant payment provider.
• Communications: information you include when contacting us with questions, requests or feedback.
• Technical and usage data: information such as device type, browser, IP address and interactions with our website, where collected through site functionality, logs or permitted technologies.

We do not intend to collect information that is unnecessary for the purposes described in this policy.

03 How We Use Your Information

Depending on the circumstances, personal information may be used to:

• Process and fulfil orders and arrange deliveries.
• Respond to enquiries and provide customer support.
• Manage payments, returns, refunds and order-related issues.
• Operate, maintain and improve our website and shopping experience.
• Protect our store, customers and transactions against fraud or misuse.
• Meet applicable legal, accounting and regulatory obligations.
• Send marketing communications where permitted and, where required, after obtaining your consent.

Where required by law, we rely on an appropriate legal basis for processing, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate interests or obtaining your consent. You may withdraw consent where consent is the basis for processing.

04 Cookies and Similar Technologies

Our website or service providers may use cookies and similar technologies to support essential store functions, remember preferences, understand website usage and, where enabled, support analytics or advertising.

Non-essential cookies or similar technologies will be used according to applicable consent requirements. Where a cookie preference tool is available, you can use it to review or change your choices.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

05 When We Share Information

We do not sell personal information as a standalone product. We may share information where necessary with relevant parties, which may include:

• Store technology providers: including Shopify and providers supporting the operation of our online store.
• Payment providers: to process and verify payments.
• Delivery and fulfilment providers: to ship orders and handle delivery-related requests.
• Technical and business service providers: where needed to support our website, security, customer service, analytics or other enabled services.
• Authorities or legal parties: when disclosure is required by law or necessary to establish, exercise or defend legal claims.

Service providers are expected to handle information in accordance with applicable obligations and the arrangements governing their services. The specific providers depend on the features and services enabled in our store.

06 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining appropriate records, resolving disputes and meeting legal or accounting obligations.

Retention periods depend on the type of information and the reason it was collected. When information is no longer needed, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

07 Data Security

We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of transmission or electronic storage is completely secure. While we work to protect information, we cannot guarantee absolute security.

08 Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information in certain circumstances.
• Request restriction of, or object to, certain processing.
• Receive certain information in a portable format, where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your relevant data protection supervisory authority.

These rights are subject to applicable legal conditions and exceptions. To submit a privacy request, contact us using the email address below. We may need to verify your identity before responding.

If you are in Sweden, you can find information about your rights through the Swedish Authority for Privacy Protection (IMY).

09 International Data Transfers

Depending on the services used to operate our store, personal information may be processed in countries other than the country where you live.

Where applicable data protection law requires safeguards for international transfers, appropriate measures must be used for the relevant transfer.

10 Children's Privacy

Our website is not intended to encourage children to submit personal information without appropriate authorisation. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action as required by law.

11 Third-Party Websites

Our website may contain links to third-party websites or services. Those parties may have their own privacy policies and practices. We encourage you to review their policies before sharing personal information with them.

This Privacy Policy applies to our own website and the processing activities it describes, not to independent third-party websites.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our store, the services we use or applicable legal requirements. The revised version will be published on this page with an updated revision date where appropriate.

We encourage you to review this page periodically to stay informed about our privacy practices.