From our world
to yours.

01 Order Processing

Once your order is placed, you should receive an order confirmation using the contact details provided at checkout. Please review your order details carefully.

Orders are prepared for dispatch after payment and order details have been verified. Processing times may vary depending on product availability, order volume and holidays.

If you need help with an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered fulfilment or has been dispatched.

02 Shipping & Delivery

Available shipping destinations, delivery methods and estimated delivery times are displayed on our website or at checkout, where applicable.

Delivery estimates are provided as guidance and may be affected by the destination, carrier operations, customs procedures, public holidays, weather or other circumstances outside our reasonable control.

Please ensure that your delivery address and contact details are accurate and complete when placing your order.

03 Shipping Costs

Shipping charges, if applicable, are shown at checkout before you complete your purchase. Costs may depend on the delivery destination, selected service, order value or parcel details.

If free shipping or a shipping promotion is available, the applicable conditions will be presented with that offer. Please check the order summary before submitting your order.

Any applicable taxes, customs duties or import charges will be handled in accordance with the information provided at checkout and the laws that apply to your order.

04 Tracking Your Order

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking updates are supplied by the relevant delivery provider and may take some time to appear after dispatch. Please use the tracking link or delivery information supplied with your order, if available.

If you have not received an expected dispatch or tracking update, contact us with your order number so we can help.

05 Delivery Issues

If your parcel appears delayed, is marked as delivered but has not arrived, or is returned to the sender, please contact us with your order number and any available tracking details.

We will review the available information and help you understand the next steps. Any remedies or responsibilities will be handled in accordance with applicable consumer law.

Customers are responsible for providing accurate delivery information. If an address needs correction, contact us promptly; changes may not be possible after dispatch.

06 Returns & Eligibility

We want you to feel confident shopping with Moksha Wired. If you wish to return an item, contact us for guidance on the applicable return process.

For eligible online purchases by consumers in Sweden and the EU, a statutory 14-day withdrawal period generally applies, subject to the applicable rules, starting point and legal exceptions.

Some products or circumstances may be subject to specific legal exceptions. Nothing in this policy is intended to remove rights that cannot legally be excluded.

Please keep the product, packaging and order details until your return request has been reviewed. Where a product has been used or handled beyond what is necessary to inspect it, applicable rules may affect the refund amount.

07 How to Request a Return

To begin a return request:

1. Email Contact@mokshawired.com with your order number.
2. Tell us which item you wish to return and the reason for your request, if relevant.
3. Wait for instructions on the appropriate return process and destination before sending the parcel.
4. Package the item securely and retain your proof of postage or tracking details, where available.

Please do not send a return to an address that has not been confirmed for your order. The applicable return instructions and legal requirements will be communicated as relevant.

08 Refunds

Once a return or cancellation request has been reviewed, refunds will be handled in accordance with the applicable return terms and consumer protection laws.

Where a statutory withdrawal right applies, refunds are generally made within the legally required timeframe. Applicable rules may allow a refund to be withheld until returned goods have been received or evidence of return has been provided.

Refunds are normally processed using the original payment method unless another arrangement is agreed or required by law. The time taken for funds to appear may depend on your payment provider or bank.

Any return shipping costs and exceptions will be handled according to the information supplied before or during the purchase and applicable law.

09 Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue and, if possible, clear photographs of the item and its packaging. This helps us assess the situation.

We will review your request and explain the available resolution in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.

Your statutory consumer rights remain unaffected by this policy.

10 Questions? We're Here to Help

If you have any questions about delivery, tracking, returns or refunds, please contact our team. We will do our best to guide you through the next steps.